Register for a Secure Services login

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The Financial Ombudsman Service, in accordance with its privacy policy and its obligations under the Privacy Act 1988 (Cth) and the National Privacy Principles, takes all reasonable steps to ensure:

  • the privacy of individuals is protected in the collection, use, disclosure and storage of personal information
  • personal information it holds is protected from misuse and from unauthorised access, modification or disclosure
  • personal information it collects, uses or discloses is accurate, complete and up-to-date

By clicking continue I acknowledge that:

  • I have read the FOS privacy policy.
  • Information on the FOS website provided by third parties is not verified by FOS. Where FOS is notified of any changes or additions to such information, it will be updated and amended in accordance with its privacy policy and obligations under the National Privacy Principles.
  • To assist FOS in meeting its privacy obligations, I will notify FOS of any relevant changes or additions to the data I access to ensure it remains accurate, complete and up-to-date.
Account setup

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You will only be able to register for a Secure Services login if you match one of these profiles.

Contact type

The contact types listed correspond to information provided by your business and held on our membership database.

Contact types fall into one of three security classifications:

  • Level 1: MD/CEO/Company Secretary (or equivalent)
  • Level 2: Finance; EDR Manager; Comparative Tables
  • Level 3: All other contact types

The contact type you select must match the information we currently hold. If you fulfil the role of more than one contact type, select the one with the highest security classification.


Successful registration of Level 2 contact types requires approval from the Level 1 contact. Registration of Level 3 contact types requires approval from the EDR Manager contact.

 (if applicable)
We assign some organisations a group ID. To check whether your organisation has a group ID email

If you are on our records as the MD/CEO/Company Secretary (or equivalent) for your organisation you will have received a security key that is unique to you. Entering your security key here validates your registration.

If you do not have your security key please call 1300 56 55 62.

Applicant details

A six digit number you will find on all correspondence from us regarding your case.
Your Details



Tips for creating a secure password
  • Choose a password at least 8 characters in length
  • Include punctuation marks and numbers
  • Mix upper and lowercase characters
  • Substitute special characters and numbers (eg zero for O and $ for S)
  • Use a combination of words or create a unique acronym

Things to avoid
  • Do not use a password published as an example of a good password
  • Do not include personal information (name, date of birth, etc)
  • Do not use words or acronyms listed in a dictionary
  • Do not use keyboard patterns or number sequences

Keeping your password secure
  • Never disclose your password to anyone
  • Never write your password down
  • Never send your password by email
  • Periodically change your password

If you forget your password, you will be asked this security question as part of the process of retrieving it.

You have either entered a combination of contact type, first name and surname that does not match our records, or not selected a contact type at the highest security level available to you.

Please check you have entered the correct information and try again. Click the blue buttons for additional help. Email if you are still unable to register.

Unfortunately your annual base levy invoice has not been paid so you cannot view, download or print your current membership certificate. The certificate will become available once payment has been received.

Every time you complete a dispute form, your contact details will be added automatically. This will save you time and help us process your dispute forms more efficiently.

To access the form, we need you to first select "Manage Contact Details" (from the main menu) and provide the missing contact details listed below.

Please allow up to one business day for your updates to take effect.

You are being redirected to our invoice management service provided by Strategic eCommerce Pty Ltd trading as Straightsell. You will remain securely logged in. Please ensure you return to the main menu and log out when you are ready to leave the secure services area of our website.